FREQUENTLY ASKED QUESTIONS

HOW LONG DOES DELIVERY TAKE?
PUFF EXPRESS DELIVERS WITHIN 60 MINUTES FOR CUSTOMERS WITHIN 10KM OF 5 KLEIN STREET, LAKEFIELD, BENONI. CUSTOMERS BETWEEN 10KM AND 25KM MAY QUALIFY FOR PUFF SAME-DAY DELIVERY, IF THE ORDER IS PLACED BEFORE THE DAILY CUT-OFF.
DAILY CUT-OFF IS 21:30PM.
STANDARD DELIVERY TIMES MAY APPLY FOR CUSTOMERS OUTSIDE OUR ACTIVE LOCAL DELIVERY ZONES.
AM I ELIGIBLE FOR PUFF EXPRESS?

ENTER YOUR DELIVERY ADDRESS DURING CHECKOUT TO SEE WHICH DELIVERY OPTIONS ARE SUITABLE FOR YOUR ADDRESS.

PUFF EXPRESS - WITHIN 10KM OF OUR LAKEFIELD STORE AT 5 KLEIN STREET, LAKEFIELD, BENONI.
WHERE IS PUFF EXPRESS CURRENTLY AVAILABLE?

PUFF EXPRESS IS CURRENTLY AVAILABLE FROM OUR LAKEFIELD, BENONI LOCATION.

WE CURRENTLY DELIVERY THROUGH TWO LOCAL ZONES:

0-10KM: PUFF EXPRESS - DELIVERED WITHIN 60 MINUTES.

10-25KM: PUFF SAME DAY DELIVERY

WHAT IF IM OUTSIDE THE SERVICE AREA?

IF YOUR ADDRESS IS OUTSIDE OUR CURRENT DELIVERY ZONES, PUFF EXPRESS OR PUFF SAME DAY DELIVERY MAY NOT APPEAR AT CHECKOUT.

YOU MAY STILL BE ABLE TO USE OUR STANDARD DELIVERY OR COLLECTION OPTIONS DEPENDING ON AVAILABILITY.
DO YOU OFFER COLLECTION?
YES. COLLECTION ORDERS ARE USUALLY READY WITHIN 24-48 HOURS. CUSTOMERS WILL RECEIVE A NOTIFICATION ONCE READY FOR COLLECTION.
IS PACKAGING DISCREET?
YES. ALL ORDERS ARE PACKAGED DISCREETLY FOR CUSTOMER PRIVACY.
DO I NEED AN ACCOUNT?
YES, A MEMBER ACCOUNT IS REQUIRED BEFORE ANY PURCHASES CAN BE MADE.
CAN I RETURN MY ORDER?
DUE TO THE NATURE OF OUR PRODUCTS, ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS OR EXCHANGES.
HOW CAN I TRACK MY ORDER?
TRACKING INFORMATION WILL BE PROVIDED ONCE YOUR ORDER HAS BEEN FULFILLED AND DISPATCHED.
WHAT PAYMENT METHODS DO YOU ACCEPT?
WE ACCEPT SECURE ONLINE PAYMENT METHODS AVAILABLE AT CHECKOUT.
DO YOU SELL TO PERSONS UNDER 18?
NO. PUFF SOUTH AFRICA DOES NOT SELL PRODUCTS TO ANYONE UNDER THE AGE OF 18 AND TO ANYONE THAT IS NOT A PUFF MEMBER.
HOW CAN I CONTACT PUFF SOUTH AFRICA?
FOR ANY QUESTIONS OR SUPPORT, CONTACT:

info@puffsouthafrica.com
DO CUT-OFF TIMES APPLY?

YES. PUFF EXPRESS AND PUFF SAME DAY DELIVERY ARE ONLY AVAILABLE DURING ACTIVE DELIVERY HOURS.

ORDERS PLACE AFTER THE DAILY CUT-OFF MAY BE MOVED TO THE NEXT AVAILABLE DELIVERY PERIOD OR MAY SHOW STANDARD DELIVERY OPTIONS INSTEAD.