PRIVACY POLICY

PUFF South Africa (“PUFF”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa.

This Privacy Policy applies to all webpages, platforms, services, and interactions related to the PUFF South Africa website and membership programme.

1. Collection of Personal Information

When registering as a member, placing an order, contacting us, or using our website, we may collect personal information including but not limited to:

- Name and surname

- Email address

- Mobile number

- Physical or delivery address

- Date of birth

- Identification information where required

- Membership information

All information collected through online forms or website interactions is used solely for purposes related to:

- membership verification;

- processing orders;

- customer support;

- delivery services;

- improving user experience; and

- communication regarding PUFF products, services, promotions, or updates.

Your personal information will not be sold or unlawfully shared with third parties.

2. Website Usage Information

The PUFF website may automatically collect certain technical information during your visit, including:

- Internet Protocol (IP) address;

- browser type;

- operating system;Internet Service Provider (ISP);

- pages visited;

- date and time of access; and

- referring websites or links.

This information is used for:

- website administration;

- security monitoring;

- analytics and trend analysis; and

- improving website functionality and user experience.

3. POPIA Compliance

PUFF undertakes to process all personal information lawfully, responsibly, and securely in accordance with applicable South African privacy laws.

We take reasonable technical and organisational measures to protect personal information against:

- unauthorised access;

- loss;

- misuse;

- disclosure; or

- destruction.

Members may request access to, correction of, or deletion of their personal information where permitted by law.

4. Cookies & Tracking Technology

The PUFF website may use cookies and tracking technology to enhance website functionality and

improve user experience.

Cookies may collect information such as:

- browser type;

- operating system;

- device information;

- website usage patterns; and

- visitor traffic statistics.

Cookies do not directly collect personal information unless voluntarily provided by the user.

Aggregate analytics and tracking information may be shared with trusted service providers assisting with website functionality, analytics, or marketing.

Users may disable cookies through their browser settings; however, certain website features may not function correctly as a result.

5. Marketing Communications

By registering with PUFF, members may receive promotional communication relating to:

- new products;

- special offers;

- launches;

- updates; and

- events.

Members may opt out of marketing communication at any time by contacting PUFF or using the unsubscribe functionality provided.

6. Third-Party Links

The PUFF website may contain links to third-party websites or services for convenience or informational purposes.

PUFF is not responsible for:

- the availability of third-party websites;

- external content;

- third-party privacy practices; or

- any loss or damage arising from the use of third-party websites or services.

Users access third-party websites entirely at their own risk.

7. Changes to This Privacy Policy

PUFF reserves the right to amend or update this Privacy Policy from time to time.

Any changes will be published on the website and become effective upon publication.

Continued use of the website or PUFF services following any updates constitutes acceptance of the revised Privacy Policy.

8. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

PUFF South Africa

Email: info@puffsouthafrica.co.za